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Periodical

Training Is Hard, But It's Also Soft.

  • Source: SMT: Surface Mount Technology. Dec2020, p34-40. 4p.

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Academic Journal

Personal selling and the purchasing function: where do we go from here?

  • Source: Journal of Personal Selling & Sales Management. Mar2018, Vol. 38 Issue 1, p123-143. 21p.

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Academic Journal

From selling to managing strategic customers - a competency analysis.

  • Source: Journal of Personal Selling & Sales Management. Mar2018, Vol. 38 Issue 1, p92-122. 31p.

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Academic Journal

Müşteri şikayetlerini değerlendirme sisteminin süreç optimizasyonu ve müşteri odaklı yeni bir model önerisi.

  • Source: Journal of the Faculty of Engineering & Architecture of Gazi University; 2021, Vol. 36 Issue 2, p856-869, 14p

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Academic Journal

The dynamic process of customer psychological contracts in a service context.

Subjects: SERVICE contracts; BREACH of contract; CUSTOMER satisfaction

  • Source: International Journal of Market Research; Nov2020, Vol. 62 Issue 6, p707-724, 18p, 1 Diagram, 3 Charts, 3 Graphs

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Periodical

The secret to delighting customers: Putting employees first.

  • Source: McKinsey Quarterly. 2016, Issue 3, p40-47. 8p. 1 Color Photograph, 1 Diagram.

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Periodical

THE CEO GUIDE TO: CUSTOMER EXPERIENCE.

  • Source: McKinsey Quarterly. 2016, Issue 3, p32-39. 8p. 7 Color Photographs, 3 Diagrams.

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Academic Journal

Digitally connected services: Improvements through customer-initiated feedback.

  • Source: European Management Journal. Oct2020, Vol. 38 Issue 5, p814-825. 12p.

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  • 1-10 of  14,266 results for ""Customer service -- Management""