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We need to 'Talk': an inbound call center at a New Zealand bank has been cited for having the world's best customer service

• Authors : Brown, Edward G.; Lubahn, Johanna

Subjects: Bank of New Zealand -- Management; Call centers -- Evaluation; Call centers -- ServicesNew Zealand

• Source: ABA Bank Marketing. Sept, 2007, Vol. 39 Issue 7, p32, 5 p.

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Overcome People's Resistance with These Steps: Help people find the courage to change.

• Authors : Brown, Edward G.

• Source: Nonprofit World. Jul-Sep2020, Vol. 38 Issue 3, p26-27. 2p.

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A structured approach to sales and service management

• Authors : Brown, Edward G.

Subjects: Bank management -- Methods; Sales management -- Methods; Advertising, marketing and public relations

• Source: Bank Marketing. Dec, 1993, Vol. 25 Issue 12, p31, 4 p.

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Achieving an investment-driven retail sales culture

• Authors : Brown, Edward G.

Subjects: Bank marketing -- Methods; Customer service -- Management; Advertising, marketing and public relations

• Source: Bank Marketing. Feb, 1993, Vol. 25 Issue 2, p45, 4 p.

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The Open Office Plan: How to Gain Collaboration without Losing Concentration.

• Authors : Brown, Edward G.

• Source: Nonprofit World. oct-dic2017, Vol. 35 Issue 4, p22-23. 2p. 2 Color Photographs.

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Combating Workplace Distractions.

• Authors : Brown, Edward G.¹

• Source: Personal Excellence. Aug2015, Vol. 20 Issue 8, p13-14. 2p.

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The sounds of silence: What is your body saying?

• Authors : Brown, Edward G.¹

• Source: HR Specialist. Mar2016, Vol. 14 Issue 3, p7-7. 1/2p. 1 Graph.

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The sounds of silence: What is your body saying?

• Authors : Brown, Edward G.¹

• Source: Office Manager Today. Feb2016, Vol. 5 Issue 2, p5-5. 2/3p.

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Making Important Decisions.

• Authors : Brown, Edward G.¹

• Source: Personal Excellence. Apr2015, Vol. 20 Issue 4, p9-9. 1p.

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What is your body saying?

• Authors : Brown, Edward G.¹

• Source: Communication Briefings. Jan2016, Vol. 35 Issue 1, p6-6. 2/3p.

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