Industrial Relations and Labour Market Segmentation in Dutch Call Centres.

Item request has been placed! ×
Item request cannot be made. ×
loading   Processing Request
  • Additional Information
    • Subject Terms:
    • Subject Terms:
    • Author-Supplied Keywords:
      call centres
      Dutch labour relations
      labour market segmentation
      temporary agency work
    • Abstract:
      This article uses qualitative and quantitative evidence from call centres to show how the Dutch industrial relations system balances employer needs for workforce flexibility with the interests of employees. The normalization of temporary agency work in the Netherlands helps employers build workforce flexibility, reducing pressures on firms to subcontract work and to escape the existing regulatory system. In addition, the inclusiveness of the Dutch collective bargaining system, with the majority of call centre workers covered by a collective agreement, reduces differences in working conditions. Nonetheless, variations in negotiated agreements covering in-house workers, subcontractors and temporary agency workers lead to tiers of segmentation among these secondary labour market jobs. [ABSTRACT FROM AUTHOR]
    • Abstract:
      Copyright of European Journal of Industrial Relations is the property of Sage Publications, Ltd. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
    • ISSN:
      0959-6801
    • Accession Number:
      10.1177/0959680109344369
    • Accession Number:
      45893339
  • Citations
    • ABNT:
      VAN JAARSVELD, D.; DE GRIP, A.; SIEBEN, I. Industrial Relations and Labour Market Segmentation in Dutch Call Centres. European Journal of Industrial Relations, [s. l.], v. 15, n. 4, p. 417–435, 2009. DOI 10.1177/0959680109344369. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hch&AN=45893339. Acesso em: 2 dez. 2020.
    • AMA:
      van Jaarsveld D, de Grip A, Sieben I. Industrial Relations and Labour Market Segmentation in Dutch Call Centres. European Journal of Industrial Relations. 2009;15(4):417-435. doi:10.1177/0959680109344369
    • APA:
      van Jaarsveld, D., de Grip, A., & Sieben, I. (2009). Industrial Relations and Labour Market Segmentation in Dutch Call Centres. European Journal of Industrial Relations, 15(4), 417–435. https://doi.org/10.1177/0959680109344369
    • Chicago/Turabian: Author-Date:
      van Jaarsveld, Danielle, Andries de Grip, and Inge Sieben. 2009. “Industrial Relations and Labour Market Segmentation in Dutch Call Centres.” European Journal of Industrial Relations 15 (4): 417–35. doi:10.1177/0959680109344369.
    • Harvard:
      van Jaarsveld, D., de Grip, A. and Sieben, I. (2009) ‘Industrial Relations and Labour Market Segmentation in Dutch Call Centres’, European Journal of Industrial Relations, 15(4), pp. 417–435. doi: 10.1177/0959680109344369.
    • Harvard: Australian:
      van Jaarsveld, D, de Grip, A & Sieben, I 2009, ‘Industrial Relations and Labour Market Segmentation in Dutch Call Centres’, European Journal of Industrial Relations, vol. 15, no. 4, pp. 417–435, viewed 2 December 2020, .
    • MLA:
      van Jaarsveld, Danielle, et al. “Industrial Relations and Labour Market Segmentation in Dutch Call Centres.” European Journal of Industrial Relations, vol. 15, no. 4, Dec. 2009, pp. 417–435. EBSCOhost, doi:10.1177/0959680109344369.
    • Chicago/Turabian: Humanities:
      van Jaarsveld, Danielle, Andries de Grip, and Inge Sieben. “Industrial Relations and Labour Market Segmentation in Dutch Call Centres.” European Journal of Industrial Relations 15, no. 4 (December 2009): 417–35. doi:10.1177/0959680109344369.
    • Vancouver/ICMJE:
      van Jaarsveld D, de Grip A, Sieben I. Industrial Relations and Labour Market Segmentation in Dutch Call Centres. European Journal of Industrial Relations [Internet]. 2009 Dec [cited 2020 Dec 2];15(4):417–35. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hch&AN=45893339