We need to 'Talk': an inbound call center at a New Zealand bank has been cited for having the world's best customer service

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  • Additional Information
    • Publication Information:
      Bank Marketing Assn.
    • Publication Date:
      2007
    • Subject Terms:
    • Abstract:
      The secret? The emphasis is on "great conversations' and not on sales quotas. Bank call centers have a mixed history. Unlike their counterparts in telecommunications or credit cards. where call [...]
    • ISSN:
      1539-7890
    • Rights:
      Copyright 2007 Gale, Cengage Learning. All rights reserved.
      COPYRIGHT 2007 Bank Marketing Assn.
    • Accession Number:
      edsgcl.177634323
  • Citations
    • ABNT:
      BROWN, E. G.; LUBAHN, J. We need to “Talk”: an inbound call center at a New Zealand bank has been cited for having the world’s best customer service. ABA Bank Marketing, [s. l.], n. 7, p. 32, 2007. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsggo&AN=edsgcl.177634323. Acesso em: 7 ago. 2020.
    • AMA:
      Brown EG, Lubahn J. We need to “Talk”: an inbound call center at a New Zealand bank has been cited for having the world’s best customer service. ABA Bank Marketing. 2007;(7):32. Accessed August 7, 2020. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsggo&AN=edsgcl.177634323
    • APA:
      Brown, E. G., & Lubahn, J. (2007). We need to “Talk”: an inbound call center at a New Zealand bank has been cited for having the world’s best customer service. ABA Bank Marketing, 7, 32.
    • Chicago/Turabian: Author-Date:
      Brown, Edward G., and Johanna Lubahn. 2007. “We Need to ‘Talk’: An Inbound Call Center at a New Zealand Bank Has Been Cited for Having the World’s Best Customer Service.” ABA Bank Marketing. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsggo&AN=edsgcl.177634323.
    • Harvard:
      Brown, E. G. and Lubahn, J. (2007) ‘We need to “Talk”: an inbound call center at a New Zealand bank has been cited for having the world’s best customer service’, ABA Bank Marketing, p. 32. Available at: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsggo&AN=edsgcl.177634323 (Accessed: 7 August 2020).
    • Harvard: Australian:
      Brown, EG & Lubahn, J 2007, ‘We need to “Talk”: an inbound call center at a New Zealand bank has been cited for having the world’s best customer service’, ABA Bank Marketing, no. 7, p. 32, viewed 7 August 2020, .
    • MLA:
      Brown, Edward G., and Johanna Lubahn. “We Need to ‘Talk’: An Inbound Call Center at a New Zealand Bank Has Been Cited for Having the World’s Best Customer Service.” ABA Bank Marketing, no. 7, 2007, p. 32. EBSCOhost, search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsggo&AN=edsgcl.177634323.
    • Chicago/Turabian: Humanities:
      Brown, Edward G., and Johanna Lubahn. “We Need to ‘Talk’: An Inbound Call Center at a New Zealand Bank Has Been Cited for Having the World’s Best Customer Service.” ABA Bank Marketing, 2007. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsggo&AN=edsgcl.177634323.
    • Vancouver/ICMJE:
      Brown EG, Lubahn J. We need to “Talk”: an inbound call center at a New Zealand bank has been cited for having the world’s best customer service. ABA Bank Marketing [Internet]. 2007 [cited 2020 Aug 7];(7):32. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsggo&AN=edsgcl.177634323