Preferences, Satisfaction Level and Chances of Shifting: A Study of the Customers of Public Sector and New Private Sector Banks.

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  • Author(s): Dhade, Aruna1 ; Mittal, Manish2
  • Source:
    ICFAI Journal of Bank Management. May2008, Vol. 7 Issue 2, p62-74. 13p. 13 Charts.