Does an open-plan office actually work? A workplace gap analysis: importance and perceived support of key activities.

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  • Additional Information
    • Subject Terms:
    • Author-Supplied Keywords:
      Activity-based workplace design
      Environmental support
      Gap analysis
      Open-plan
      User experience
      Workplace layout
    • Abstract:
      Purpose: This study aims to investigate the performance of open-plan office layouts and to identify occupants' concerns in existing open-plan office layouts. Design/methodology/approach: Workplace activity questionnaire (WAQ) was administered in the form of an online survey in March 2019, as part of a design briefing process for the expansion of the office facilities located in Bangalore, India, for a Fortune 100 software technology company. A total of 4,810 questionnaires were distributed and 3,877 responses were received (80.6% response rate). After that, 849 incomplete responses were eliminated from the analysis, resulting in a final sample size of 3,028. The questionnaire included 11 key activities conducted by the office workers and established the gap between the workers' perceived importance and support from their existing facilities using a five-point Likert scale. Findings: The findings of this study provide strong evidence that different physical environments influence the satisfaction of occupants. An improvement of the facilities, especially by enabling areas for quiet working, should be prioritized in relation to the other activities surveyed. Also, office workers perceived significantly different support levels for quiet working depending on their department, while there was no significant difference between the workers of different buildings. Research limitations/implications: Individual demographic information was not collected because of the possibility of personal identification. There was also a lack of objective environmental measures, such as temperature and noise level. Thus, the quality of indoor environments was unknown. In this study, some respondents mentioned dissatisfaction with indoor environmental quality, including noise, temperature and air quality in their comments. Originality/value: In the programming stage of a workplace design process, the WAQ survey tool has value because it renders important insight into the perception of a live workplace, which can then be used to determine priorities for a design effort. It clearly identifies the areas to focus on, ask questions about and develop improvements. Validating its reliability will enhance its credibility and confidence in its use. In addition, the large sample size provides statistical advantages in the data analysis, providing a higher likelihood to find a true positive of the findings of the study. Also, having a relatively high response rate provides an advantage of mitigating the risk of having non-response bias in the analysis. [ABSTRACT FROM AUTHOR]
    • Abstract:
      Copyright of Journal of Corporate Real Estate is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
    • Author Affiliations:
      1CBRE, Singapore
      2M Moser Associates Ltd, London, UK
      3School of Building Construction, Georgia Institute of Technology, Atlanta, Georgia, USA
    • Full Text Word Count:
      8016
    • ISSN:
      1463-001X
    • Accession Number:
      10.1108/JCRE-03-2020-0014
    • Accession Number:
      146513762
  • Citations
    • ABNT:
      CHACON VEGA, R. J. et al. Does an open-plan office actually work? A workplace gap analysis: importance and perceived support of key activities. Journal of Corporate Real Estate, [s. l.], v. 22, n. 4, p. 261–277, 2020. DOI 10.1108/JCRE-03-2020-0014. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=146513762. Acesso em: 4 dez. 2020.
    • AMA:
      Chacon Vega RJ, Gale SP, Kim Y, Hong S, Yang E. Does an open-plan office actually work? A workplace gap analysis: importance and perceived support of key activities. Journal of Corporate Real Estate. 2020;22(4):261-277. doi:10.1108/JCRE-03-2020-0014
    • APA:
      Chacon Vega, R. J., Gale, S. P., Kim, Y., Hong, S., & Yang, E. (2020). Does an open-plan office actually work? A workplace gap analysis: importance and perceived support of key activities. Journal of Corporate Real Estate, 22(4), 261–277. https://doi.org/10.1108/JCRE-03-2020-0014
    • Chicago/Turabian: Author-Date:
      Chacon Vega, Ricardo Jose, Stephen P. Gale, Yujin Kim, Sungil Hong, and Eunhwa Yang. 2020. “Does an Open-Plan Office Actually Work? A Workplace Gap Analysis: Importance and Perceived Support of Key Activities.” Journal of Corporate Real Estate 22 (4): 261–77. doi:10.1108/JCRE-03-2020-0014.
    • Harvard:
      Chacon Vega, R. J. et al. (2020) ‘Does an open-plan office actually work? A workplace gap analysis: importance and perceived support of key activities’, Journal of Corporate Real Estate, 22(4), pp. 261–277. doi: 10.1108/JCRE-03-2020-0014.
    • Harvard: Australian:
      Chacon Vega, RJ, Gale, SP, Kim, Y, Hong, S & Yang, E 2020, ‘Does an open-plan office actually work? A workplace gap analysis: importance and perceived support of key activities’, Journal of Corporate Real Estate, vol. 22, no. 4, pp. 261–277, viewed 4 December 2020, .
    • MLA:
      Chacon Vega, Ricardo Jose, et al. “Does an Open-Plan Office Actually Work? A Workplace Gap Analysis: Importance and Perceived Support of Key Activities.” Journal of Corporate Real Estate, vol. 22, no. 4, Oct. 2020, pp. 261–277. EBSCOhost, doi:10.1108/JCRE-03-2020-0014.
    • Chicago/Turabian: Humanities:
      Chacon Vega, Ricardo Jose, Stephen P. Gale, Yujin Kim, Sungil Hong, and Eunhwa Yang. “Does an Open-Plan Office Actually Work? A Workplace Gap Analysis: Importance and Perceived Support of Key Activities.” Journal of Corporate Real Estate 22, no. 4 (October 2020): 261–77. doi:10.1108/JCRE-03-2020-0014.
    • Vancouver/ICMJE:
      Chacon Vega RJ, Gale SP, Kim Y, Hong S, Yang E. Does an open-plan office actually work? A workplace gap analysis: importance and perceived support of key activities. Journal of Corporate Real Estate [Internet]. 2020 Oct [cited 2020 Dec 4];22(4):261–77. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=146513762