The Truth About Open Offices.

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  • Additional Information
    • Abstract:
      It’s never been easier for workers to collaborate—or so it seems. Open offices, messaging, and virtual-meeting software in theory make people more visible and available. But as the physical and technological structures for omnichannel collaboration have spread, evidence suggests they are producing less interaction—or less meaningful interaction—not more. This happens because individuals, not companies, decide when and how to engage with others. They become adept at shutting people out and reading signs that their coworkers wish to be left alone. Many companies don’t understand how to achieve the kinds of collaboration they want. The authors provide guidance on reaching such an understanding. Companies can use new technologies, such as sensors that track people’s movements and software that collects their digital “bread crumbs,” to learn how members of particular groups are actually interacting. They can then experiment to learn how to achieve the types of exchanges they want: trying various office configurations, testing a pilot floor plan before overhauling the entire space, and exploring the impact of small tweaks. This approach will help them equip employees with the spaces and technologies that best support their needs. [ABSTRACT FROM AUTHOR]
    • Abstract:
      Copyright 2019 Harvard Business Publishing. All Rights Reserved. Additional restrictions may apply including the use of this content as assigned course material. Please consult your institution's librarian about any restrictions that might apply under the license with your institution. For more information and teaching resources from Harvard Business Publishing including Harvard Business School Cases, eLearning products, and business simulations please visit hbsp.harvard.edu. (Copyright applies to all Abstracts.)
    • Author Affiliations:
      1Professor, Harvard Business School
    • Full Text Word Count:
      3818
    • ISSN:
      0017-8012
    • Accession Number:
      139017614
  • Citations
    • ABNT:
      BERNSTEIN, E.; WABER, B. The Truth About Open Offices. Harvard Business Review, [s. l.], v. 97, n. 6, p. 82–91, 2019. Disponível em: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139017614. Acesso em: 24 out. 2020.
    • AMA:
      Bernstein E, Waber B. The Truth About Open Offices. Harvard Business Review. 2019;97(6):82-91. Accessed October 24, 2020. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139017614
    • APA:
      Bernstein, E., & Waber, B. (2019). The Truth About Open Offices. Harvard Business Review, 97(6), 82–91.
    • Chicago/Turabian: Author-Date:
      Bernstein, Ethan, and Ben Waber. 2019. “The Truth About Open Offices.” Harvard Business Review 97 (6): 82–91. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139017614.
    • Harvard:
      Bernstein, E. and Waber, B. (2019) ‘The Truth About Open Offices’, Harvard Business Review, 97(6), pp. 82–91. Available at: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139017614 (Accessed: 24 October 2020).
    • Harvard: Australian:
      Bernstein, E & Waber, B 2019, ‘The Truth About Open Offices’, Harvard Business Review, vol. 97, no. 6, pp. 82–91, viewed 24 October 2020, .
    • MLA:
      Bernstein, Ethan, and Ben Waber. “The Truth About Open Offices.” Harvard Business Review, vol. 97, no. 6, Nov. 2019, pp. 82–91. EBSCOhost, search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139017614.
    • Chicago/Turabian: Humanities:
      Bernstein, Ethan, and Ben Waber. “The Truth About Open Offices.” Harvard Business Review 97, no. 6 (November 2019): 82–91. http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139017614.
    • Vancouver/ICMJE:
      Bernstein E, Waber B. The Truth About Open Offices. Harvard Business Review [Internet]. 2019 Nov [cited 2020 Oct 24];97(6):82–91. Available from: http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139017614